Note: the page in the video is no longer available. Instead, check here to learn more about payday loan rights at the Citizens Advice Bureau (CAB).
This is Neil. He took out a payday loan to help with repairs on his car.
After losing his job he was unable to make repayments and the lender began ringing him and his family several times a day demanding money. They also took payments from his bank account without him knowing, meaning he couldn’t afford food at the end of the month.
Payday lenders aren’t allowed to do this.There are rules, which means when things go wrong they can’t chase you for money at all hours of the day, they can’t take money from your account without you knowing, and they definitely shouldn’t put pressure on you to borrow more money.
A good lender will help to arrange a fair payment plan that you can afford. If you’ve had a problem with a payday loan, speak to your local CAB who can help out and get your bank to stop payments being made without your permission.
It’s also important that you file a complaint, which can help resolve your issue as well as helping others who’ve also had difficulties with their lenders. Pop into your local CAB or make a complaint online at https://www.citizensadvice.org.uk.